Be it liquids, hand luggage or bulky luggage – naturally passengers want to make sure their luggage finds its way through security onto the plane and ultimately to its destination. Here you will find all you need to know on the subject of luggage. 
 
Baggage tracing and damaged luggage

Missing or damaged baggage is the responsibility of the airline you are travelling with. If after arrival you notice that your baggage has been damaged or has failed to arrive, or if you have forgotten something in the aircraft, then please report this to the airline’s baggage tracing desk as soon as possible. Some airlines allow you to report missing baggage online. Please retain all your flight documents, and especially your boarding pass and your baggage claim tag. You can find your direct contact person by entering your flight number in the following field.

Left luggage

You can have your luggage stored securely at Tegel Airport on an hourly or daily basis. The luggage storage service is provided by 4S GroundLogistics and is located in the Service Center in Terminal A. You will also find services there such as wrapping/foiling baggage and postal services. 4S GroundLogistics also sells bus tickets and offers tax-free refunds.

Bulky luggage

All luggage which can not be sorted automatically using the baggage conveyor system due to its size or the nature of the item is considered large or bulky. Large or bulky items include: prams and pushchairs, wheelchairs, golf bags, surfboards, bicycles, skis, parasols, diving equipment / diving rucksacks, animals in transport crates which have been cleared for carriage etc. Please contact your airline before you travel to check whether large and special luggage needs to be registered and to find out the carriage charges.

On departure

Please hand in your large baggage at one of the large luggage desks in the departures hall after you have checked in. Drop-off points for bulky luggage are located in Terminals C and E (lower level).

On arrival

You can retrieve your large luggage directly at the arrivals gate near the luggage carousels so you do not need to go to a special counter. Please look out for the “Bulky luggage” sign. Retrieve your luggage from one of our colleagues there. In Terminal A, there is an elevator at each gate where the handling agent returns bulky luggage items. In Terminal E, bulky luggage is handed over directly by the handling agent at the luggage carousel.

On departure

Please hand in your large baggage at one of the large luggage desks in the departures hall after you have checked in. Drop-off points for bulky luggage are located in Terminals A, B and D.

On arrival

You can retrieve your large luggage directly at the arrivals gate near the luggage carousels so you do not need to go to a special counter. Please look out for the “Bulky luggage” sign. Retrieve your luggage from one of our colleagues there.

Check-in luggage

Hold baggage

The Berlin Airport baggage conveyor system will take your hold baggage to your plane quickly, safely and carefully.

Before you start your journey, please note:

Certain items, for instance electronic cigarettes, are prohibited in hold baggage as they could pose a threat to air travel.

As airlines’ luggage rules vary, please check directly with your carrier. Please note that you may incur additional charges for failing to comply with luggage rules.

Checking in with a boarding card

Have you already got your boarding card? Many airlines have special baggage drop-off desks for checking in luggage. This means you can avoid queueing at the check-in desk.

Once it has been checked in, baggage undergoes a series of checks, with each suitcase passing through an X-ray machine. Sometimes, it is necessary to open the baggage in the absence of the passenger and remove items which cannot be carried, if applicable. Should this happen, we will place a paper document containing detailed information in your piece of luggage.

Hand luggage

Liquids in hand luggage

We recommend that our passengers pack their liquids in their check-in baggage wherever possible. When doing so, passengers must comply with other regulations, such as those concerning dangerous goods. The less hand luggage you take with you on a flight, the more smoothly you will pass through the airport security checkpoints. Within the European Union, restrictions apply to the carrying of liquids in hand luggage on board aircraft due to security reasons.

The regulations apply to the following liquids:

  • Pastes, lotions, creams, foam
  • Mixtures of liquids and solids
  • Aerosols
  • Other substances with a consistency that is liquid, viscous, gel-like, creamy or similar at room temperature.
  • Examples: toothpaste, hair gel, beverages, soups, syrup, perfume, shaving foam, jam, soft cheese, etc.

In cases of doubt, the security personnel at the airport are responsible for deciding whether an item is permitted to be carried.

What you need to consider and observe

There are limitations on the liquids that passengers may carry in their hand luggage. The individual fluid containers may not hold more than 100 ml. The determining factor is the maximum capacity printed on the packaging. All containers must be kept in a separate transparent and resealable plastic bag with a zip closure. Each passenger is only permitted to carry one bag with a maximum volume of one litre in their hand luggage. Liquids exceeding this amount are not permitted to be carried in hand luggage.

These regulations do not apply to the following:

  • Liquid medication (e.g. insulin) or liquid special foods (e.g. baby food or other special dietary foods) that are needed during the flight. You may be required to prove the need for such items by way of written confirmation from a doctor. Notwithstanding the regulations on liquids, the carrying of medication must comply with possible provisions of customs law.
  • Liquids from duty-free purchases that have been purchased at an airport or on board an aircraft and that are contained in sealed security bags. These security tamper-evident bags (STEB) must be tamper-proof, unopened and undamaged. The articles as well as the sales receipt must be contained in such an accordingly certified security bag.

Further information

If you have any questions or in case of uncertainty, the airport staff will be pleased to help you. At the security checkpoint, you must take all liquids out of your hand luggage and present them separately for checking. To avoid delays, you should therefore take out all liquids before your hand luggage is checked.

These special restrictions regarding the carrying of liquids in hand luggage apply within the European Union. Passengers should inform themselves about the regulations in the destination or transit country before travelling. The information presented here is in simplified, summarized form and is provided without guarantee. You can read the legally binding information in the legal texts.

Prohibited items

These items are prohibited in hand baggage:

  • Liquids in containers over 100ml
  • Lithium batteries or rechargeable batteries over 100 Watt-hours (Wh)
  • Petrol and wind-proof lighters, as well as lighter refills (either on your person or packed away in checked luggage). One gas lighter per passenger is allowed to be brought on-board, but must be carried on your person. Possession in hand luggage or checked luggage is not permitted. Lighters detected in luggage will be disposed of.
  • Pressurised containers, e.g. hairspray
  • Knives with blades over 6cm
  • Nail polish remover
  • Scissors with blades over 6cm
  • Ski poles
  • Matches
  • Nordic Walking poles
  • Hiking poles

A full list of prohibited items can be found on the website of the German Federal Police.

Lithium batteries or rechargeable batteries over 100 Watt-hours (Wh)

Power Banks and Batteries

Electronic devices such as smartphones or laptops should not be missing on most trips. In the case of a low battery, a power bank helps to provide more independence and as a result is an absolutely essential part of luggage for many people. But are my power bank or laptop allowed on the plane? There is not one answer to this question for all airlines. Therefore, you should get in touch with your airline in good time before your departure. Under no circumstances should these batteries have a capacity over 100Wh. More information on power banks in luggage can be found at the following link:

Dangerous goods

Objects which could pose a threat to air travel and other passengers must not be carried in either hand luggage or hold baggage.

The following items are prohibited in luggage:

  • Explosives such as ammunition, fireworks and sparklers
  • Camping gas canisters
  • Radioactive or oxidising substances, bleaching agents
  • Toxic substances such as insecticides, infectious substances, or substances which are hazardous to the environment
  • Corrosive solids and liquids (e.g. wet batteries, mercury – including as a component of devices and instruments)
  • Flammable solids and liquids, spontaneously combustible materials and water-reactive substances (e.g. varnishes, paints or thinners)
  • Self-defence sprays
  • Alcoholic substances with more than 70% alcohol
  • It is in no way permitted to carry petrol and wind-proof lighters, as well as lighter refills onto the aeroplane. One gas lighter per passenger is allowed to be brought on-board, but must be carried on your person. Possession in hand luggage or checked luggage is not permitted. Lighters detected in luggage will be disposed of.
  • Chainsaws
  • E-cigarettes (forbidden in hold baggage, allowed in hand baggage)
  • Powerbanks (forbidden in hold baggage, under circumstances allowed in hand baggage)

Airline restrictions that go beyond these general terms are decisive.