Small passengers are just as welcome as the big ones at Berlin Airport. We hope our tips and remarks will help you to find your way around as easily as possible.

Hand luggage

Most airlines allow passengers travelling with children to take an additional piece of hand luggage.

Nappies and baby food, a change of clothing, wet wipes, snacks, medicines, toys and books are essentials in the parents’ hand luggage. By the way: baby food and baby water are permitted in hand luggage because they are exceptions to the 100 ml rule.

Baggage/prior-evening check-in

Most airlines limit the baggage that can be checked without additional charge to 20 kilograms per passenger in the economy class. If you have booked a very early flight, some airlines offer a service which allows you to check in your baggage the evening before and reserve your seat. Ask your airline about its specific regulations.

Bulky baggage: prams, buggies, car seats

Prams, buggies and car seats are classified as bulky baggage and must be dropped off at a drop-off point for oversize baggage after check-in. If your travel schedule includes a stopover and a change of planes, ask to have all of your baggage checked through to your final destination when you check in. Many airlines will permit you to keep the pram with you until departure time. Ask your airline for details in advance.

Please note that only strollers up to a certain size can be taken to the aircraft. This could otherwise result in the damaging of the x-ray equipment, for the screening of hand luggage during security inspection.

Buggies that do not exceed the following dimensions are permitted through security: 150cm H x 33cm W x 30cm D.

Food and drink

At Schönefeld Airport there are various options for purchasing food and drinks both in the publicly accessibly areas as well as in the areas behind the security checkpoints.

Shops

Have you forgotten something or would you like to use the time before your flight to have a look around the shops with your children? Schönefeld Airport does of course offer various shopping facilities for you to do this, both before and after the security checkpoints.

Baby changing facilities

Schönefeld Airport provides baby changing facilities. Passengers with babies and infants will find them in all the terminals.

Visitors’ Terrace

There are few places that are as exciting for children as airports, and the best place to watch what’s happening is the visitors’ terrace. From here, you and your children can look out onto the apron and watch planes from all over the world as they take off and land.
Not all airlines allow passengers to take animals on board. Please contact your airline or travel agent well in advance of your journey for more information.

A distinction is made between animals which are permitted to travel in the cabin (PETC = pet in cabin) and animals which are carried in the hold (AVIH = animal vivant in hold). Where your pet will travel depends on its size, weight and the type of animal.

In any case, your pet must be kept in a suitable transport crate, which should be well ventilated, leakproof and contain the animal securely. Your pet should have sufficient space and be able to move freely. 

Flying with your own pet should not be underestimated. The unfamiliar environment, strange smells and new sounds can make the journey very difficult and stressful for your animal.

For more information about travel requirements and the necessary documentation, contact your airline or travel agent.

Travelling by plane poses a particular challenge for lots of people – especially those with mobility issues and passengers travelling with children or pets. Our handy tips will help you to prepare for your flight if you need a little extra assistance.
 
SXF

Upon arrival at Berlin Schönefeld Airport, please proceed directly to your check-in counter and inform a member of staff that you require special assistance. A Mobility Service employee will appear shortly afterwards to assist you further.

The Mobility Service will support you during your entire time at Berlin Schönefeld Airport:

  • Departure: check-in, luggage check-in, passing through airport security, catering, shopping, transfer to the departure gate and boarding
  • Arrival: getting off the aircraft, transfer to the luggage claim hall and passing through border control and customs procedures

Please note that you may have to go up or down stairs at Berlin Schönefeld Airport. If your aircraft is parked in a remote position, you will also have to climb up stairs. If you are unable to overcome these obstacles on your own, please register for the Mobility Service.

Travelling with your own wheelchair

If you are travelling with your own wheelchair, you can check it in at the large luggage counter. You will receive a Mobility Service wheelchair to make your way from the airport to your aircraft seat. People who use an electric wheelchair must always check their wheelchair in at the large luggage counter.

 

It is also possible for you to use your manual wheelchair until you board the aircraft if you wish. However, it must be exchanged for an airport-owned wheelchair for safe storage in the hold at the latest when you board the aircraft to ensure that you board and reach your aircraft seat safely.

Tactile 3D models

In order to make it easier for visually impaired passengers to find their way around Berlin Schönefeld Airport, tactile 3D models were installed in Terminals A and D and at the end of the covered walkway from the train station.

Call points

At the disabled parking spaces in P2 and P6, between Terminal A and Terminal C, at the left-hand entrance to Terminal D and in front of the left-hand entrance to Terminal A, there are call points where you can contact the Mobility Service directly by pressing the call button if you require assistance.

TXL

Upon your arrival at Berlin Tegel Airport, please proceed to the Mobility Service in the Service Center in Terminal A. Here you will be welcomed and assisted according to your needs. Please feel free to inform the staff at your check-in counter about the assistance you require. A Mobility Service employee will appear shortly afterwards to assist you further.

The Mobility Service will support you throughout your time at Tegel Airport:

  • Departure: check-in, luggage check-in, passing through airport security, catering, shopping, transfer to the departure gate and boarding
  • Arrival and transfer: getting off the aircraft, transfer to the luggage claim hall, passing through border control and customs procedures, transfer within the terminal to the connecting flight.

Please note that you may have to go up or down stairs at Berlin Tegel Airport. If your aircraft is parked in a remote position, you will also have to climb up stairs. If you are unable to overcome these obstacles on your own, please register for the Mobility Service.

Travelling with your own wheelchair

If you are travelling with your own wheelchair, you can check it in at the large luggage counter. You will receive a Mobility Service wheelchair to make your way from the airport to your aircraft seat. People who use an electric wheelchair must always check their wheelchair in at the large luggage counter.

It is also possible for you to use your manual wheelchair until you board the aircraft if you wish. However, it must be exchanged for an airport-owned wheelchair for safe storage in the hold at the latest when you board the aircraft to ensure that you board and reach your aircraft seat safely.